Is your product in stock? The delivery time is 2-3 working days. Most of the products are produced after the order is placed. This will prevent us from unnecessary overproduction. It also means that every product is uniquely made and can be customized for each customer. The average delivery times per product in backorder are:
- Pillowcase/ +filling: ±7 days
- Shopper: ±7 days
- Etui bag: ±7 days
- Toiletbag: ±7 days
- Placemats: ±7 days
- Blanket: ±10 days
- Wallpaper: ±14 days
- Duvet cover: ±14 days
- Other/custom: ±14 days
After placing your order, you receive an email, in this email you can find your tracking code which you can use to follow your package. You receive the code when your package is picked up by the delivery service.
Do you live near Nuenen/Eindhoven? It’s possible to pick up your order in Nuenen for free. Contact Oh Deer Graphics for a pick-up time. If you are unable to pick up your order, it will be sent to you by mail. This involves some extra costs.
Pillowcases, shoppers and cards will be sent in a package that fits inside your letterbox. Other products are sent in box.
The track&trace says I have received my package already, but I didn’t receive anything. What should I do?
Wait a little while longer, maybe it will still come. If that’s not the case, please contact PostNL first, using your tracking code. Your package is probably stuck somewhere.
For a package sent inside The Netherlands, we charge €6,75. When you only order postcards or and etui bag, we charge €4,10.
We ship to the Netherlands, Germany, Belgium and Italy.
Step 1: Go to the product you want to order.
Step 2: Fill in the options
Step 3: Click on ‘add to cart’
Step 4: You’re placing your order. Fill in your details
Step 5: You placed your order. Now you can use a payment method.
Step 6: You’re being redirected to the page of the payment you have choses.
Step 7: Your order is succeeded! You’ll receive an email with all the details.
When you are not satisfied with your product, you can return it within 14 days. Custom made products cannot be returned. Please contact email@example.com for more information. The costs for your return are on your own account.
All products can be washed at 30 degrees Celsius. Don’t wash the products too often because the color will slightly fade. Ironing is possible at the lowest temperate settings.
Oh Deer Graphics doesn’t have its own physical store. There are however physical stores in which a selection of our products is sold. The following products are sold in the following stores:
- KUS Eindhoven
The Student Hotel Eindhoven
5611 AA Eindhoven
The picture is exactly the same as the product in real life. The colors can deviate from the end product. Colors are influenced by the color settings and screen quality of the computer that was used for pattern selection.